Refund & Return Policy

Last Updated: January 5, 2026

1. Overview

At Siidona Marketplace, we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.

2. Return Eligibility

2.1 Return Period

You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original packaging and in the same condition as received.

2.2 Eligible Items

The following items are eligible for return:

  • Unopened products in original packaging
  • Defective or damaged products
  • Products that do not match the description
  • Wrong items delivered

2.3 Non-Returnable Items

The following items cannot be returned:

  • Opened software or digital products
  • Products with removed serial numbers or security seals
  • Items marked as "final sale" or "non-returnable"
  • Products damaged due to misuse or negligence

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact us within 7 days of receiving your order through:

3.2 Required Information

When requesting a return, please provide:

  • Order number
  • Product name and ID
  • Reason for return
  • Photos of the product (if defective or damaged)

3.3 Return Authorization

Once your return request is approved, we will provide you with return instructions and a return authorization number.

4. Refund Process

4.1 Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

4.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will arrange an alternative refund method.

4.3 Partial Refunds

Partial refunds may be granted in the following situations:

  • Items with obvious signs of use
  • Items not in original condition or with missing parts
  • Items returned more than 7 days after delivery

5. Defective or Damaged Products

5.1 Reporting Defects

If you receive a defective or damaged product, please contact us immediately with photos of the issue.

5.2 Resolution Options

For defective or damaged products, we offer:

  • Full refund
  • Replacement with the same product
  • Exchange for a different product

6. Shipping Costs

6.1 Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The product is defective or damaged
  • We sent the wrong item
  • The product does not match the description

6.2 Refund of Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

7. Exchanges

If you wish to exchange a product for a different item, please contact us. Exchanges are subject to product availability and the same conditions as returns.

8. Warranty

Many of our products come with manufacturer warranties. Please refer to the product documentation for specific warranty information. Warranty claims should be directed to the manufacturer.

9. Contact Us

If you have questions about our Refund & Return Policy, please contact us at:

Email: info@siidona.com
Telegram: @sidona_market

10. Policy Changes

We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting to the Website.